Wednesday, 29 February 2012

Is it me?

Covering letter written - Check
Camera carefully packaged - Check
Royal Mail website investigated for postage options- Check

Suitably prepared I wandered down to the local Post Office and requested that my parcel be sent on a recorded, signed for, next day delivery basis with a with Compensation capped at a value of £1,000.

The chap in the Post Office carefully weighed my package and then gave me the cost of sending it using the Standard Parcel Service which is only suitable for items with a value of no more than £46. I pointed out that the contents were worth considerably more than £46 and reiterated my request for the compensation cover of up to £1,000. He then responded by telling me that it could be sent "next day" with cover up to £500 for £9.05...

... at least we were heading in the right direction. I pointed out that I wanted it covered for the higher level of compensation and he advised that I would incur an additional ninety pence in charges. I told him that was exactly what I wanted.

I am fairly certain that I had told him exactly what I had wanted when I first walked in to the Office but for reasons totally unknown to me he decided to try to sell me a totally different postal service. I appreciate that he might have felt that he was doing me a favour by starting with the cheapest options first but I had come in and asked for a specific service and then had to spend a good few minutes coaxing the chap to give me what I had asked for in the first place.

Is it me?

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