Monday, 8 October 2012

15 Hour Day

"Ah" I hear you say "a fifteen hour day, that's easy, mine are all twenty four hours long"...

... yes, and so are mine but this one had the added excitement of leaving the house at twenty past five in the morning and not walking back in until twenty past eight in the evening. Add in an endless series of meetings and the mid afternoon realisation that my total food and drink intake before wolfing down supper had been limited to a slice of wholemeal toast, two apples, three cups of coffee and a glass of water.

The aim of the day was to get under the skin of the latest Client and try to understand what they required from us and the timescales for the delivery. I have to be honest and say that it was all rather muddled with a distinct lack of detail and I have already raised a number of warning flags highlighting where we are likely to run aground.

This is an existing client that wants us to make a number of changes to Global and local service. They are making it very clear that that the existing service needs to improve if they are to continue to use Dante's as a Supplier. The arrangement between us and them is most peculiar and a lack of clarity combined with weak management and unrealistic expectations may well be the route cause but it is only in recent times that this Account has gone bad, having been a star performer a year or so ago. I am wondering whether we have ignored this client and used the Account as a training ground for new personnel as the existing team seem either inexperienced or perhaps even a little dull  .. in the way that scalpels are not.

Ah well, I have my work cut out as the timescales are ridiculously short and the there are a number of deliverables that need to be, well err, delivered.

It looks like I will be hammering out the e-mails tomorrow.

As I mentioned early in this entry it was gone eight by the time I arrived back home and was delighted to have 30% proffer wine and dinner within minutes of me climbing out of my suit. It probably comes as no surprise that I then simply vegetated until bed summoned at not long after ten.

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