Monday, 14 July 2014

Lulled in to a false sense of security

It all sounded so easy when I participated in a series of hand-over sessions over the last couple of weeks. These gave me the impression that everything in the garden was wonderful, nothing really would happen and that I just had a few simple actions to complete over the next three weeks.

Well that was complete fucking bollocks wasn't it!

I must have developed an incredible reputation during my first nine months as a Piano Mover because contacts, unknown to me, seem to think that I have super powers that encompass mind reading and the ability to travel back in time to attend meetings that occurred bloody weeks ago.

Basically they have received an out of office message from my colleague and have then simply added me to the email distribution lists. At no point have they thought "What do I need to do to bring this chap up to speed?" or even "How can I summarise this so that my requirements are clear and concise?". They have simply carried on ping ponging mails to one another leaving me to sift through the scant facts and attempt to work out what they wanted.

I tried sending them a mail asking for a clear problem statement and a summary of their requirements …

… they just ignored that and carried on with their email exchanges.

That is a bloody strange way of getting someone to provide assistance; by ignoring their requests for clarification. In the end I decided to set up a call to see whether they made any more sense in person. I doubt it but they are either going to play the game my way or I am going to take the ball home.

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