Saturday, 10 July 2010

Thumbs Up

I forgot to mention that the Customer Services Team at Dualit deserve a vote of gratitude as the Bean Hopper for the coffee grinder has turned up.

I can now remove the large bandage holding a soggy wodge of coffee grinds against my skin. I was hoping it would work in a similar way to an HRT Patch.

I have had positive experiences with this Company before. Six months ago our Toaster  failed. It was about 20 months old and outside the warranty period. I called Dualit to see whether it could be repaired and the Lady at the end of the line simply asked what colour it was and where I lived. She then promptly sent out another unit.

I was amazed and it is a classic example of how much higher we rate a company when we see how well it responds to a problem. Apparently we will rate such an organisation higher than one that gives consistently good service. I have a 40 year old Kenwood Blender that is fantastic. It never misses a beat and I really rate them but Dualit sits higher in my Consumer Consciousness because of their Customer Service.

Incidentally, 30% smashed the Liquidiser on the Kenwood - she breaks all of my Kitchen toys :-(

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