Monday, 3 December 2012

How many men does it take to change a light bulb?

It is a good question.

Last week the UK Sales Exec and I were continuing the forensic analysis of the costs for the latest project and noticed an unusually high metric. When I say high I mean high as in if you look down there you can see the top of Everest high. Basically the Delivery Team use an unusually high number of personnel to support their servers. I was expecting a football team but found the top half of the Premier League! We tested this figure and found that our model was well aligned with reality and that is where our problems really started ...

... The thing is that our client is suspicious of our server costs too and, for once, I agree with him. The net result of this is that I have been asked to completely rework this part of our solution and have it priced and ready for presentation by the end of this week. I pointed out that this was not feasible but suggested an alternative approach whereby we could cost some additional servers at standard support metrics and use these to lower our overall costs. Fortunately the Execs agreed and that is this week's task.

This is not an ideal approach but the time constraints force us down this route. It does however mean that we avoid the steaming pile of manure rather than poking it and clearing it away ...

... why the hell are there so many people supporting servers on this Account? Are they useless, lazy idiots? Is the hardware so appallingly assembled that is needs to be hand held from one near disaster to the next? None of these questions has been answered and, if the Delivery Executive is to be believed, she needs more people to look after the tin not less!

So today I ensured that my Server Guy was working on the task and all was going well until early in the afternoon when the client advised that the additional server volumes had plummeted from a several racks full to a couple hid under a desk. This was very worrying as the fewer the number of additional servers the less impact their frugal support metrics would have on the bloated delivery team. Bugger!

I pressed on and late in the day a further mail arrived from the client advising that they had cocked up their additional volumes and they were back to where we had started this morning. Phew!

Just as I was closing down for the day the Sales Exec called again and advised that he wants me to re-solution all of the server support for the full estate based on Standard metrics. My response was that the Delivery Exec had been in the job for at least nine months and had not managed to achieve this so how the hell did he think I could get that solution approved. He nodded sagely ...

... but I am guessing that he still wants me to go down that path with two working days left.

This tale of today might sound dreadful but I have actually had a quiet day and dogs have been walked and I even made a start on clipping Tyson. Her body is now fairly neatly shorn and I just need to finish off her face and feet before we go out tomorrow.

Marauder, You are next!

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