So what exactly does your guarantee cover?

 Matt, our kitchen fitter, arrived early this morning and spent a good couple of hours extracting and testing the new dishwasher. It still failed to operate, so 30% attempted to get support from the manufacturer.  The manufacturer advised that they were more than happy to book an Engineer in for a support visit, but advised that their engineer would not be able to dismantle or re-assemble the kitchen.

Let's just have a think about that. Neff are quite happy to sell an integrated dishwasher, and, allegedly, provide guarantees and warranty the device.  Now let's look at the term integrated". In this context it refers to a device that is built in to fitted kitchen. It is most definitely not stand-alone.  The dishwasher needs to be incorporated in to the kitchen so that it can be connected to water supply and waste pipes before you can use it.

How on earth can Neff dispatch an engineer to deal with a problem on an integrated dishwasher, if the aforementioned engineer is not able to extract the device, resolve the issue, and then return the kitchen to it's original state. It sounds to me like a) their warranty isn't worth anything, and b) they really don't give a shit about their customers.

In the end 30% contacted the retailer; John Lewis. John Lewis were far more helpful, and quite appalled at the response from Neff.  They advised that they would supply a brand new device and install it for a significantly reduced fee ... They are booked in for next Tuesday.

Whilst all of this was going on, I headed out to the garage and continued with my vacuuming and floor tile laying. I can now report that a 20' by 10' rectangle of flooring has been laid out and I can finally go back to polishing my bikes.

We managed a walk across the fields with the dogs in the late afternoon, before I headed off for a Tai Chi class. I really don't know what has got in to Kung Po Fran,* but it was one hell of a workout! Normally I come away from a Tai Chi class with a calm and relaxed aura. This evening I came home thinking, "This is gonna ache later!"

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* The class teacher