Wednesday, 23 January 2013

Looking for grip

Over the past couple of days I may have found my solutioning mojo. The only problem is that, whilst I may have found it, I haven't yet reached it, as it has scuttled under a cupboard and is peering out at me in a "there is no way I want to get involved in that" kind of way...

... On Tuesday I did what I had committed to and prepared a draft plan of the activities that we need to complete to get this deal signed. I dutifully tarted up the spreadsheet with lots of colour and formatting to disguise the fact that it was a very limited amount of work and set up a call to get it reviewed and agreed. I then attended a call with the American Sales Lead who promptly advised that we would be delivering our proposal to the client at least one week earlier than had previously been stated which meant that my plan now needed to be withdrawn and redrafted ... Bugger! 

I also learnt that the client wants us to revise our Service and deliver against more aggressive Service Levels, a draft of these was provided. At least I was on firm ground here and within 30 minutes of the call ending I had spoken to our Subject Matter Expert on SLAs and she had agreed to take a look at them and provide an impact analysis. She went on to say that my timing was perfect as she was about to issue a general communication advising that her team should carry out a review of this type on all future deals ... Result!

After Monday's inability to achieve anything, I realised that this was the high to finish on so I  switched off the laptop and returned to the cleaning and polishing of the oak fire surround in the dining room.*

This morning the mojo was still lurking under the cupboard, out of reach, and appeared to have made a nest. I swear it winked**at me as I tried to grasp it and then resumed it's nibbling on a discarded dog biscuit. When I get hold of the little sod ...

... Today was mostly filled with the redrafting of plans and the development of a baseline spreadsheet that no-one else wanted to step up and own. This is one of those jobs that most definitely needs to be reviewed and approved by a number of people but not one of them is willing to actually put pen to paper so muggins here is left to do the donkey work! I re-worked my draft plan and had it reviewed and, other than a few tweaks, it stood up well to scrutiny. This project is going to be filled with challenges as there is limited time to pull the solution together and the period of peak activity coincides with the half term holiday so SMIs*** are going to be in short supply. In my recent appraisal I had some feedback that suggested that I could come across as being negative**** so I decided to use the word "challenging" and leave it at that.

The call finished and the sun appeared to be loitering in the vicinity of the yard arm so, again, the laptop was switched off and I whizzed over to the DIY store to get some paint mixed for the Dining Room...

... Yes, Andy & Steve make an appearance tomorrow.
* There is a lot of it and it has many mouldings and spindles, so my approach has been a section at a time.
** I said "WINKED"!
*** SMI: Subject Matter Idiot, an individual paid for a level of expertise they do not actually possess. Coincidentally their level of knowledge is directly proportional to the amount of work the do.
**** This is because I work with a bunch of delusional individuals who a) have no knowledge of how long a certain activity takes and b) don't really give a fuck anyway. This results in an endless chain of projects that can be summarised as trying to fit a quart in to a pint pot.

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